Our Solutions

Many business executives who are responsible for IT prefer that we take IT off of their hands. It’s a drain on resources, money, and most of all, time—time you don’t have.

 

Managed Services:  

Flat-Fee Outsourced IT  –  Pick the product that’s right for you:

IT/Essentials ™:  Want a guaranteed return on investment?
For a minimal flat fee we will continually monitor & update your entire network in order to proactively resolve issues before they occur. We will implement a proven process for improved uptime. A departure from traditional reactive billing, this preventative maintenance will decrease downtime and save you money. In addition… our enterprise class monitoring & management software makes it much easier to resolve common tasks while reducing the hourly fees significantly. Security updates, centralized ESET anti-virus management, disk clean-ups, blocking unwanted programs, monitoring, and implementation of best practices results in a more stable network.

IT/Assist™:  Could your IT department use a partner?
Perfect for companies with an in-house IT team in need of specific managed services, resources and remote desktop/server support. Pay us a flat monthly fee to assist your IT team with unlimited remote support and our IT/Essentials package. Have our team of engineers always available to help your IT team resolve difficult issues. Avoid hiring 2-3 more costly employees and get our entire team to handle the critical, yet redundant daily tasks while your IT team focuses on the high priorities and on-site support. No matter the size of your organization – leverage Western Digitech, a premier managed service provider in South Florida, Tampa, Orlando and growing.

IT/360™:  Virtual IT Dept + All You Can Eat Support!
Reliable and flexible IT solutions at a predictable monthly rate. An improvement from traditional IT support, IT/360™ changes the way IT is managed. Rather than acting like the typical car mechanic hoping your systems break, our managed services approach allows us to do everything we can to make sure your systems never go down or we pay (not you). Our initial on-boarding and proven processes save you thousands of dollars in lost employee downtime every month.  Augment your current IT strategy with the most comprehensive managed IT service around. Sleep well at night knowing your entire IT department is covered by us and fully backed up for additional peace of mind. This combines our IT/Essentials™, IT/Assist™  and adds Back-up & Disaster Recovery, unlimited on-site support plus our complete helpdesk. You will love it.

 

Hosted Infrastructure – Private Cloud + Virtual Services

Why the cloud?

Mobility:  Access mission critical systems anywhere, anytime via any Internet connected resource.
Cost Savings:  No more buying over-spec’d servers that will never be fully utilized. Reduce capital expenditures by paying for only what you use.
Availability:  Hosting in the cloud allows for building redundancies to keep your applications available 100% of the time.

Private Cloud Infrastructure:  Refresh your servers in a fortified datacenter.
Stop buying assets. Outsource to the cloud! Rather than spending large amounts of money
every 4-5 years for a new network infrastructure, pay a flat monthly fee and never worry about your top-of-the-line network hardware. Western Digitech will continuously upgrade hardware with the latest equipment at no extra cost to you. We then fully manage, monitor, support and back-up these servers to ensure 99.99% uptime. This saves you a significant amount of money as this solves employee downtime. Server management, remote desktop sharing and automated data backup is securely cloud delivered to increase productivity and efficiency.

  • Greater than 99.999% uptime
  • SSAE 16 Type 2 compliance – This is important for customers in highly regulated industries dealing with highly sensitive data, like finance, legal, healthcare, and government.

Hosting Services:
Hosting means you’re free to make connections, close deals, and tell your story anywhere, anytime. Companies requiring secure access to data anytime, anywhere, are turning to cloud-hosted solutions.

  • Email Hosting: Exchange solutions.
  • Hosted VoIPCisco Phone solutions.

Virtual Desktop: 
Working on the go doesn’t just require a mobile device and Internet access; you need your stuff! The documents, the databases, the applications, all of it! Leveraging a cloud-delivered network management system is the answer. Vitual Desktop is a fully functional Internet-accessed PC that includes critical productivity applications. Remote desktop sharing – redefined.

 

Western Digitech VoIP solutions for your business

Is your current telephone system outdated? Inflexible? Immobile? Expensive? Do you experience unnecessary downtime resulting in lost revenue?

The Cisco VoIP Solution

Western Digitech’s VoIP phone system provides both cost savings and increased productivity:

  • Unlimited local and long-distance service
  • Unified messaging, including simultaneous ring on multiple phones
  • Complete support for all your end users
  • End user self-control via portals and toolbar
  • Tight integration with Outlook and Internet Explorer
  • Flexible mobility, including selective call forwarding
  • Cisco infrastructure for both voice and data

Benefits of our Cisco Managed Voice-over-IP Solution, include:

  • Reduced operating costs
  • Streamlined phone management
  • Increased user productivity
  • Improved customer and employee satisfaction
  • Ease of expansion and growth

Managed VoIP Options

Western Digitech VoIP:  Hosted – If you are looking for a business VoIP system that offers low initial startup costs, offsite disaster recovery protection, and a simplified user interface when compared to standard business phone systems.

Western Digitech VoIP:  Dedicated – Dedicated is an excellent choice if you require a business VoIP system located in your facilities. You no longer need separate networks for data and voice traffic.

 

Backup + Recovery

Onsite Backup is geared for a timely restore of a physical server in the event of a hardware failure. We backup up a “virtualized snapshot” of your server to a Western Digitech managed storage device housed at your location.

Offsite Backup automated backup and recovery is critical to protect your business. We virtualize your servers and then back up these servers to our secure datacenter. Data is encrypted both on transit and in storage on our backup servers. 

Disaster Recovery provides critical application availability via VPS (Virtual Private Server).  If a catastrophic event occurs, your servers will be spun up live at our datacenter while we resolve the issues with the original server. 

 

IT Projects   

Whether you are looking to expand your current environment or optimize what is already in place, engage a senior IT consultant for plan development that will set you on the right path for success.

Our senior engineering team carries best-of-breed certifications including MCSE, CCA, and CCNA, to name a few. Western Digitech will keep your project on-time and on-budget. More importantly, the Western Digitech team of IT professionals brings decades of design and delivery expertise to every project.

Our team provides support throughout the lifecycle of the project.

  1. Your organization is assigned a project manager.
  2. Develop a strategy for implementing your technology roadmap.
  3. Architect the network design.
  4. Implement the project.
  5. Western Digitech project team performs quality assurance steps in final documentation.
  6. Project is turned over to your team.

Projects include (but are not limited to):

  • LAN/WAN implementation.
  • Collaboration and messaging solutions.
  • Internet and network security solutions.
  • Systems assessments.